In order to obtain a tenancy agreement, it is up to the applicant to ensure that they have the correct documents uploaded to their applicant profile. If you haven't uploaded it before, you have 24 hours to do so after the response time has passed. You do this under My applications - applicant profile. The certificates must be current. One of the following certificates is accepted:
It is extremely important that you, when you accept an apartment, make sure that you have the current certificate uploaded. If you receive a notification that says "Update your applicant profile" you must click on the button and verify your information to proceed in the process.